📞 Call for pricing and availability: (800) 780-8101

Villa Elena Healthcare Center

13226 Studebaker Rd, Norwalk, CA 90650

Nursing Home Skilled Nursing Rehabilitation
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(800) 780-8101
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Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(562) 868-0591

Estimated Pricing

Studio
Estimated $6,226

Price Comparison

  • Average City Price: $6,206
  • Average State Price: $7,474
  • Average National Price: $7,508

    • Villa Elena Healthcare Center Description

    Villa Elena Healthcare Center is a community that offers nursing care, skilled nursing and rehabilitation and is located in Norwalk, California. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 5.7 out of 10 making it the 9th highest rated community in the city out of 9 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Norwalk

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Norwalk

    Community Reviews

    5.6
    Villa Elena Healthcare Center
    Based on My Caring Plan's proprietary scoring, including 70 reviews across the web

    Ranking

  • Ranking in City: 9 out of 9 communities in Norwalk
  • Ranking in State: 3336 out of 3640 communities in CA

    • Facility and Grounds B

    Care B

    Staff B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Reports of inconsistent care and lack of responsibility among staff.
    • Communication issues with insurance and family members highlighted.
    • Concerns about the quality of care for special needs patients, including diabetics and the elderly.
    • Complaints about the facility being understaffed and relying on student nurses for important care.
    • Several reviewers found the facility unclean and the food quality poor.
    • Issues with patient dignity and proper care, especially for those with dementia.
    • General dissatisfaction with the administration and overall management of the facility.

    Positive Reviews:

    • Some staff members, including a CNA named Angelica, received high praise for their care and dedication.
    • Positive experiences from volunteers and employees who enjoy working at the facility and caring for patients.
    • Family members of patients have noted good communication, including regular updates and the ability to visit frequently.
    • Appreciation for the caring staff and their efforts to make the facility feel like family for both patients and their relatives.

    Mixed Feedback:

    • Difficulties with parking and general accessibility mentioned.
    • Some reviewers have observed concerning incidents from outside the facility.

    Overall, reviews for the facility are mixed, with some highlighting caring staff and positive experiences, while others raise serious concerns about patient care, facility management, and cleanliness.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Rehabilitation services

    Rehabilitation center

    Medical center

    Skilled nursing care

    Therapists

    Activities

    Regular social events

    Community Amenities

    Gardens

    Beautiful grounds

    Room Amenities

    Wifi

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 1
    Quality measure rating: 5
    Long-term quality measure rating: 5

    Nursing Home Overview

    Participation date: April 5, 1974
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 99
    Total current residents: 58
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 3
    Number of substantiated complaints: 16
    Number of payment denials: 0
    Number of fines: 5
    Total cost of fines: $17585

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-12-22 2023-01-18 E Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2023-02-13 2023-03-14 D Egress Deficiencies Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    2023-02-13 2023-03-14 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2020-01-08 2020-02-06 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2020-01-08 2020-02-06 D Smoke Deficiencies Construct fire resistant interior walls.
    2020-01-08 2020-02-06 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2020-01-08 2020-02-06 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2020-01-08 2020-02-06 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2019-02-07 2019-03-13 C Emergency Preparedness Deficiencies Develop a communication plan.
    2019-02-07 2019-03-13 C Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2019-02-07 2019-03-13 C Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2019-02-07 2019-03-13 C Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2019-02-07 2019-03-13 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-02-07 2019-03-13 D Smoke Deficiencies Install corridor and hallway doors that block smoke.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-12-22 2023-01-18 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-12-16 2023-01-06 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-11-15 2022-12-24 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-11-15 2022-12-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-10-01 2022-11-24 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2023-02-17 2023-03-18 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2023-02-17 2023-03-18 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2023-02-17 2023-03-18 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2023-02-17 2023-03-18 D Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2023-02-17 2023-03-18 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-02-17 2023-03-18 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2023-02-17 2023-03-18 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2023-02-17 2023-03-18 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2023-02-17 2023-03-18 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2023-02-17 2023-03-18 E Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2023-02-17 2023-03-18 E Nutrition and Dietary Deficiencies Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    2023-02-17 2023-03-18 D Nutrition and Dietary Deficiencies Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    2023-02-17 2023-03-18 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2023-02-17 2023-03-18 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-03-16 2022-04-15 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-03-16 2022-04-15 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2022-03-16 2022-04-15 D Infection Control Deficiencies Ensure staff are vaccinated for COVID-19
    2022-07-05 2022-07-19 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-04-05 2022-04-15 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-03-15 2022-06-14 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2022-03-15 2022-06-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2022-02-18 2022-03-09 D Resident Rights Deficiencies Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    2022-02-18 2022-03-09 D Resident Rights Deficiencies Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    2022-01-31 2022-02-07 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-01-09 2020-02-20 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2020-01-09 2020-02-20 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2020-01-09 2020-02-20 E Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2020-01-09 2020-02-20 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2020-01-09 2020-02-20 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2020-01-09 2020-02-20 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2020-01-09 2020-02-20 E Quality of Life and Care Deficiencies Honor each resident's preferences, choices, values and beliefs.
    2020-01-09 2020-02-20 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2020-01-09 2020-02-20 D Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2020-01-09 2020-02-20 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2020-01-09 2020-02-20 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2020-01-09 2020-02-20 B Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2020-01-09 2020-02-20 E Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2020-01-09 2020-02-20 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2020-01-09 2020-02-20 B Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2020-01-09 2020-02-20 D Environmental Deficiencies Keep all essential equipment working safely.
    2021-03-31 2021-05-11 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-01-28 2021-02-11 E Administration Deficiencies Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
    2020-08-08 2020-09-01 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2020-08-08 2020-09-01 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-08-08 2020-09-01 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-02-11 2019-03-20 D Resident Rights Deficiencies Honor the resident's right to organize and participate in resident/family groups in the facility.
    2019-02-11 2019-03-20 E Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2019-02-11 2019-03-20 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2019-02-11 2019-03-20 D Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2019-02-11 2019-03-20 E Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-02-11 2019-03-20 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-02-11 2019-03-20 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2019-02-11 2019-03-20 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-02-11 2019-03-20 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-02-11 2019-03-20 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2019-02-11 2019-03-20 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-02-11 2019-03-20 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-02-11 2019-03-20 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2019-02-11 2019-03-20 D Nursing and Physician Services Deficiencies Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    2019-02-11 2019-03-20 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2019-02-11 2019-03-20 E Quality of Life and Care Deficiencies Provide medically-related social services to help each resident achieve the highest possible quality of life.
    2019-02-11 2019-03-20 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-02-11 2019-03-20 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2019-02-11 2019-03-20 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-02-11 2019-03-20 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-02-11 2019-03-20 E Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2019-02-11 2019-03-20 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-02-11 2019-03-20 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-02-11 2019-03-20 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2019-02-11 2019-03-20 D Environmental Deficiencies Make sure that a working call system is available in each resident's bathroom and bathing area.

    Fines

    Fine Date Fine Amount
    2021-08-30 $650
    2021-08-30 $655
    2021-11-29 $983
    2021-11-29 $975
    2021-12-13 $1,310
    2021-12-13 $1,300
    2022-01-10 $1,625
    2022-01-10 $1,638
    2023-02-17 $13,000

    What is in the Neighborhood

    General Area Overview
    • The closest city is Norwalk which is 1.1 miles away and has a population of 107,140 (small city).
    • The average income is $50,299, which is low compared to other zip codes.
    • Weather
      • High Temperature: 82
      • Low Temperature: 63
      • Average Temperature: 72.9
      • Day Breakdown: The area gets 46 days of rain and 318 days of sun
      • Precipitation: 0.5 inches a year

    Demographic Overview
    • The median age is 35.0 years old, average compared to other cities.
    • 2.83% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
    • 36.77% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 11% Asian, 3% Black or African-American, 52% Hispanic or Latino, and 32% White.

    Health and Safety Overview
    • The average life expectancy in zip code is 80.56 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 18.0, Moderate Days 131.0, Unhealthy for Sensitive Groups Days 21.0, Unhealthy Days 12.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Costco
    0.6 miles away
    Walmart Supercenter
    1.9 miles away
    ALDI
    2.2 miles away
    Food 4 Less
    2.6 miles away
    Luis Meat Market
    2.8 miles away

    Transportation

    Norwalk
    0.4 miles away

    Bus Stations

    460 Stop
    0.3 miles away
    Firestone / Target
    1.1 miles away

    Banks

    Farmer's and Merchants Bank
    2.2 miles away
    Chase
    2.6 miles away
    Wells Fargo
    2.7 miles away
    Hanmi Bank
    2.8 miles away
    Financial Partners Credit Union
    2.8 miles away

    Hospitals

    Coast Plaza Hospital
    0.0 miles away
    Kaiser Permanente Downey Medical Center
    1.6 miles away
    Metropolitan State Hospital
    1.8 miles away
    Los Angeles Community Hospital at Norwalk
    2.0 miles away
    PIH Health Hospital - Downey
    2.4 miles away

    Pharmacies

    Walmart Pharmacy
    2.0 miles away
    Munchies2Go | Medical Marijuana
    2.6 miles away
    CVS Pharmacy
    3.1 miles away
    Rite Aid
    3.8 miles away
    Pharmacy
    3.9 miles away

    Dentists

    Raul Castellanos, Jr., D.D.S.
    3.0 miles away
    Kaizen Dental
    3.0 miles away
    STAR Family Dental
    3.5 miles away
    Lakewood Dental Center
    3.8 miles away
    Dentistry
    3.9 miles away

    Parks

    New River Park
    0.2 miles away
    Vista Verde Park
    0.5 miles away
    Byron Zinn Park
    0.7 miles away
    Westside Park
    0.7 miles away
    Arthur Gerdes Park
    1.0 miles away

    Places of Worship

    First Congregational Church
    11.2 miles away
    La Iglesia de Nuestra Señora la Reina de los Ángeles
    12.9 miles away
    Thien Hau Temple
    13.3 miles away
    Wilshire Boulevard Temple
    15.8 miles away

    Shopping

    Stonewood Shopping Center
    1.9 miles away
    Los Cerritos Center
    3.2 miles away
    Lakewood Center Mall
    4.8 miles away
    Lakewood Square
    5.0 miles away
    The Source
    6.7 miles away

    Culture

    Burnight Center/Theatre
    1.7 miles away
    Multi-Purpose Room
    2.6 miles away
    Downey Civic Theatre
    2.6 miles away
    Stay Gallery
    2.8 miles away
    Cerritos Center for the Performing Arts
    3.6 miles away

    Restaurants

    Michael-Thy Donut's
    1.2 miles away
    Johnny's Filipino Restaurant
    1.3 miles away
    Lucky Guys
    1.6 miles away
    Taqueria El Sabrosito
    1.7 miles away
    Culinary Arts Cafe
    1.7 miles away

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    Google map of Villa Elena Healthcare Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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