Villa At Riverstone

Positive Reviews:

• Facilities such as Villa at Riverstone and Autumn Leaves Riverstone are praised for their clean and welcoming environments, with good food and a variety of activities including crafts and puppy visits.
• Staff across these communities, including executive directors, wellness directors, and healthcare directors, are commended for their caring, patient, and understanding approach, making residents feel like family.
• Specific programs designed for memory care residents are appreciated for their potential benefits, and the locations are convenient for families, being close to shopping and residential areas.
• Personal testimonies highlight the attentive care provided to residents, improving their quality of life and offering relief to family members who were previously caretakers.

Negative Reviews:

• One review expresses dissatisfaction with the management of Autumn Leaves Riverstone, citing a lack of accountability and difficulty in obtaining a refund after a resident's death, leading to a negative perception of the facility.
• Another review shares a personal experience of inadequate attention to a resident's dietary needs and a decline in care quality over time, culminating in a distressing legal incident that was perceived as unjust.
• A general concern about the administration's lack of individual care and the decision to cut certain positions, which was seen as detrimental to the quality of care provided.

Overall:

While many reviews highlight the compassionate care and positive environment provided by facilities like Villa at Riverstone and Autumn Leaves Riverstone, there are significant concerns regarding management practices, communication, and individualized care in some instances. Prospective residents and their families are encouraged to conduct thorough research and consider all aspects of care and management before making a decision.