Victory Hills

Reviews of Victory Hills reveal a mixed bag of experiences among residents and their families. Some residents have faced significant issues, including the removal of promised amenities, problems with plumbing and air conditioning, and infestations of bed bugs and roaches. One review even described the facility as a "nightmare from hell" due to unresolved maintenance issues and a decline in living conditions over time.

On the other hand, several reviews highlight positive aspects of living at Victory Hills. Many appreciate the friendly community, both staff and residents, and the cleanliness of the facility. The variety of apartment sizes and floor plans, including features like walk-in showers and closets, are also praised. Some residents enjoy the activities offered, such as exercise classes and happy hours with live entertainment, and the quality of food, with meals prepared from scratch being a notable highlight.

However, there are concerns about changes in management and services. Some reviews note a decline in the quality of services, such as the discontinuation of assisted living, reduced activities, and changes in meal provision. Issues with billing and communication with management have also been mentioned, alongside dissatisfaction with the handling of personal care needs for some residents.

Despite these challenges, there are positive testimonials about the staff's care and attentiveness, the overall pleasant environment, and the efforts to renovate and improve the facility. The community's efforts to engage residents and provide a comfortable living experience are acknowledged, even as some express wishes for improvements in certain areas.

In summary, Victory Hills presents a complex picture with both commendable qualities and areas in need of attention. Prospective residents and their families are encouraged to consider the varied experiences shared in these reviews to make an informed decision.