Victory Centre Of Bartlett

The Victory Centre of Bartlett has received a variety of reviews from family members of residents, employees, and visitors. Many have praised the community for its excellent management, especially during the COVID-19 pandemic, highlighting their adherence to health guidelines and regular communication. The staff is frequently described as well-trained, professional, and compassionate, contributing to a safe, clean, and welcoming environment. Activities and services provided are appreciated, making residents feel at home.

Employees, including new hires, commend the supportive and kind atmosphere, expressing satisfaction with their onboarding experience and looking forward to long-term service. Family members have shared their relief and gratitude for the diligent care their loved ones receive, noting the staff's kindness and professionalism in handling delicate issues. The community's efforts to keep residents safe during the pandemic are particularly appreciated, with many reviewers highlighting the effective precautions taken.

However, there are criticisms as well, including allegations of inadequate care for residents with memory loss and complaints about specific staff behavior. One review accuses a staff member of racism and rudeness, while another expresses concern over the handling of a resident with severe memory loss, suggesting a lack of adequate support and attention to their needs.

Despite these criticisms, many reviews celebrate the sense of community and family among residents and staff. The facility's amenities, such as a cozy library, are also mentioned positively. Overall, while most feedback is overwhelmingly positive, highlighting the caring environment and effective management, there are calls for improvement in care for residents with more significant health challenges.