Victorian Manor

Reviews of senior living facilities reveal a mixed bag of experiences, ranging from concerns about resident care to high praise for the staff and environment. Some reviewers express serious concerns about the quality of care, including instances of neglect, inadequate hygiene, and poor nutrition. One reviewer mentioned a family member being scalded with hot water, suffering from continuous UTIs, and receiving subpar food.

Conversely, others have shared positive experiences, highlighting the compassionate and attentive staff, engaging activities, and welcoming atmosphere. Facilities like Victorian Manor received commendations for their efforts during the COVID-19 pandemic, providing a smooth transition for new residents and offering a variety of activities and amenities, such as spacious rooms with scenic views, tasty meals, and a sense of community.

Some reviews pointed out the physical condition and atmosphere of the facilities, with criticisms about the places appearing worn or institutional, and concerns about the ratio of staff to residents. However, others praised the cleanliness, home-cooked meals, and personalized care, such as adjusting room temperatures for individual comfort.

Communication with management and staff was a concern for some, especially regarding financial matters and responsiveness to inquiries. Yet, there are also accounts of responsive administrators and a high level of engagement with residents' families, ensuring questions and concerns are addressed promptly.

Overall, while some reviews highlight areas for improvement, particularly in resident care and facility upkeep, others reflect satisfaction with the level of care, activities, and community environment provided by certain senior living facilities.