Victoria Gardens Of Frisco

Negative Reviews:

• Several reviewers expressed extreme dissatisfaction with the level of care, citing neglect, poor staff attitude, and safety concerns. Instances of residents being dehydrated, falling due to unsecured equipment, and not receiving timely medical attention were mentioned.
• Communication issues were highlighted, with family members struggling to get in touch with staff or receive updates about their loved ones. Some reported a lack of responsiveness to emails and voicemails.
• One reviewer, who worked there temporarily, described the working conditions as stressful due to high patient-to-staff ratios and uncooperative colleagues.

Positive Reviews:

• Several reviewers praised the facility for its caring and professional staff, mentioning specific employees who went above and beyond in their roles.
• Positive experiences were shared about the facility's ability to handle emergencies, such as keeping residents warm during a freeze and providing daily physical therapy.
• The facility was commended for its cleanliness, good food, and the overall atmosphere, which was described as happy and engaging for residents.
• Family members appreciated the facility for providing a sense of freedom and dignity to residents, especially those with dementia, and for the compassionate end-of-life care provided to a loved one.

Mixed Reviews:

• While some reviews highlighted the excellent care and support provided by the staff, others pointed out significant areas of concern regarding resident safety and staff responsiveness.
• The facility was both criticized for its handling of communication and medical orders and praised for its efforts to improve and maintain high standards of care.