Victoria Falls Assisted Living

Positive Reviews:

• Employees express a deep care for residents, treating them like family, and take pride in maintaining a clean environment.
• Some staff members, including nurses, are praised for their professionalism and compassion.
• Residents' families appreciate the spacious and well-maintained living spaces, and the personal attention their loved ones receive.
• The physical therapy department receives high marks for excellence and the overall care of residents is viewed positively.

Negative Reviews:

• Communication issues cited, with unanswered phones and unreturned calls being a common complaint.
• Several reports of neglect and inadequate care, including serious allegations of residents receiving incorrect medication and suffering from dehydration and infections.
• Concerns about cleanliness and maintenance, including reports of black mold and unsanitary conditions in the kitchen.
• Staff behavior described as unprofessional, with some employees accused of being rude and unfeeling.
• Management criticized for being uncompassionate and dishonest, with calls for a complete overhaul.
• Allegations of verbal and physical abuse towards residents, with one review suggesting the facility should be shut down.
• Activities and food quality are criticized, with suggestions that the facility cuts corners to save money.
• Concerns about safety, specifically regarding dogs in the facility that could pose a risk to residents.

Mixed Reviews:

• While some reviews highlight the caring nature of the nursing staff and the quality of care provided, others point to significant issues with management, staff behavior, and overall resident safety and well-being.
• Facility aesthetics and the environment are praised, but these positives are often overshadowed by serious concerns about resident care and facility management.