Vicinia Gardens Transition

Compassionate and Caring Staff: Many reviewers highlighted the compassionate and caring nature of the staff at Vicinia, particularly praising the resident director, Jessica, for her willingness to assist and her efforts to make transitions easier for residents and their families.

Positive Resident Experience: Residents and their families have had positive experiences, noting improvements in their loved ones' conditions during their stay. The facility's cleanliness and the respectful, loving treatment from the staff were frequently mentioned.

Effective Communication and Teamwork: The communication between staff, management, and families was commended, especially during transitions between care levels or after hospital visits. The teamwork among staff to ensure the best care for residents was also highlighted.

Employee Satisfaction: Employees, including those in non-caregiving roles, expressed satisfaction with their work environment, citing the cleanliness of the facility, the teamwork, and the priority given to residents' wellbeing.

Family and Resident Contentment: Families expressed contentment with the care provided to their loved ones, appreciating the facility's efforts to make residents feel like family and the diligence in keeping residents safe, especially during the COVID-19 pandemic.

Suggestions for Improvement: While reviews were overwhelmingly positive, some suggested increasing the variety of activities and outings for residents, acknowledging that COVID-19 restrictions had impacted these aspects.

Overall Impression: Vicinia is described as a beautiful, clean, and welcoming facility where staff treat residents with utmost care and respect, making it a highly recommended place for loved ones needing intermediate or assisted living care.