Vibrant Life Senior Living Kalamazoo

Positive Reviews:

• A new team member at Vibrant Life, with over 20 years of experience in hair and makeup, expressed excitement and gratitude for the warm and inviting atmosphere of the facility, praising the staff and the opportunity to work with the residents.
• Family members of residents at Vibrant Life and New Friends shared their satisfaction with the care provided, highlighting the caring staff, social opportunities, and the nurturing environment that made their loved ones feel at home.
• Several reviews praised New Friends for its comfortable and family-like atmosphere, professional and supportive staff, and the positive impact on residents' lives, including those with Alzheimer’s.
• Employees of New Friends expressed pride in their work and the community, noting efforts to improve the facility and the quality of life for residents.

Negative Reviews:

• One review criticized the management and coordination of care at a facility, describing it as confusing and poorly executed, with poorly trained staff.
• Another review expressed dissatisfaction with the management at a facility, stating it did not deserve any stars.
• Customer service issues were highlighted in a review where a family member experienced difficulty in communicating with staff and was denied the opportunity to speak with their relative, leading to a recommendation against the facility.

Mixed Reviews:

• While most reviews were positive, focusing on the caring environment and staff, negative reviews pointed out significant issues with management, customer service, and communication, suggesting areas for improvement.