Vibrant Life Kalamazoo

Positive Reviews:

• Many reviewers express satisfaction with the care and environment provided by Vibrant Life and New Friends facilities, highlighting the warm, inviting atmosphere and the caring, professional staff.
• Family members of residents appreciate the socialization opportunities, activities, and the quality of food available at these facilities.
• One reviewer, who runs a hair and makeup salon, praises the opportunity to work with the older generations at Vibrant Life, noting the facility's welcoming environment and the joy of making clients feel beautiful.
• Several reviews mention the positive impact of the facilities on their loved ones, including those with Alzheimer’s, noting improvements in their happiness and adjustment to the environment.
• Employees of New Friends describe it as a comfortable and caring workplace, emphasizing the sense of family among staff and residents and the efforts to improve the community and resident activities.

Negative Reviews:

• Some reviews criticize the management and customer service at certain facilities, with complaints about poor communication, untrained staff, and rude behavior towards family members.
• One reviewer describes their experience with coordinating care as confusing and frustrating, citing a lack of consistency and professionalism among staff.
• Another reviewer expresses dissatisfaction with being denied communication with their relative and unresponsive staff, recommending against the facility due to these issues.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the care, environment, and staff, a few highlight significant concerns regarding management and customer service, suggesting a varied experience among residents and their families.