Vestal Park Rehabilitation And Nursing Center

Positive Reviews:

• Staff described as very friendly and caring, with special mentions of the aides, nurses, and therapists.
• Facilities praised for being clean, attractive, and well-maintained, both inside and out.
• Several reviewers highlighted the excellent care their loved ones received, noting professionalism and a home-like environment.
• Positive remarks about the rehabilitation services, with some patients experiencing significant improvements.
• Many appreciated the additional amenities such as a hair salon, large exercise room, and the allowance of pet visits.
• Family members felt welcomed by the staff, noting warm greetings and smiles upon visiting.

Negative Reviews:

• Several complaints about poor communication, with staff not returning calls or providing necessary updates.
• Concerns raised about the handling of the pandemic, including unvaccinated employees and COVID-19 spreading among residents.
• Incidents of neglect mentioned, including a resident developing a pressure ulcer and another being told to clean up after themselves.
• Understaffing issues reported, leading to inadequate care and supervision, resulting in falls and other negative outcomes.
• Some reviewers expressed dissatisfaction with the facility's response to medical needs and dietary preferences.
• Complaints about the cleanliness of certain areas and the care of facility pets.

Mixed Reviews:

• While many reviews praise the staff and facilities, others highlight significant areas of concern, particularly regarding communication and patient care.
• The facility was described as having a nice appearance and offering various amenities, but some reviewers felt that the quality of care did not meet their expectations.