Veranda At Paramount

Negative Reviews:

• Concerns about the management's lack of care for residents, with reports of neglect and poor responsiveness to residents' needs.
• Complaints about the quality of food and the loss of a cook leading to dissatisfaction among residents.
• Issues with staff behavior, including irresponsibility and impatience, and a need for improvement in the hiring process.
• Problems with communication and consistency in rule enforcement, with some administrative challenges noted.
• Observations of inadequate care in the memory care section, with reports of uncleanliness and neglect.

Positive Reviews:

• Many find the facility beautiful, with a welcoming atmosphere and well-decorated spaces.
• Positive experiences with moving in and billing processes, highlighting ease and efficiency.
• Good overall impressions from tours, noting the facility's cleanliness and modernity.
• Appreciation for the staff's kindness and professionalism, contributing to a pleasant experience for residents and their families.
• Recognition of a wide range of activities to keep residents engaged, including outings, games, and special events.
• Positive remarks about the facility's cleanliness, the quality of care, and the effort to make the environment homey and welcoming.
• Several reviewers would recommend the community to others, citing satisfaction with the services and care provided.

Mixed Reviews:

• Some tours were described as disjointed, with concerns about the importance given to prospective residents during the visit.
• Mixed experiences with COVID-19 protocols, with some appreciating the safety measures and others concerned about the impact on visitation and staffing.