Ventana Winds

Positive Reviews:

• Activities Director loves the place, highlighting the friendly staff, fun activities, and the sense of community among residents.
• A former employee and family member praised the care and community, noting it as a good place for their mother-in-law.
• One reviewer mentioned the wonderful experience their mom had, appreciating the smooth transition and the variety of activities.
• A long-term resident expressed satisfaction with the staff, food, and the friendships formed over almost 10 years.
• Another employee shared their enjoyment of working at Ventana Winds, citing the sweet and friendly residents.
• A visitor commended the comprehensive care, including meals, medication management, and housekeeping.

Negative Reviews:

• Several reviews criticized the staffing levels, alleging neglect and inadequate care.
• Complaints about the memory care unit not logging important information, leading to poor medication management and care.
• Concerns over staff professionalism, with reports of gossip, laziness, and unprofessional behavior.
• Issues with the facility's management and maintenance, including unaddressed complaints and safety concerns.
• Some family members reported a lack of responsiveness to residents' needs and poor communication from the staff.
• One reviewer highlighted dangerous driving by the facility's van driver, raising concerns about resident safety during transportation.

Mixed Reviews:

• While some reviews praise the community and staff, others express frustration with the level of care and professionalism.
• There are contrasting opinions on the activities and engagement opportunities for residents.
• Concerns about the facility's ability to follow through on promised services and care standards.