Venice Center

Positive Feedback:

• Many reviewers express gratitude towards staff, particularly mentioning Korey for her exceptional support and assistance during transitions to the facility.
• The community is praised for its beautiful building and vintage characteristics, with several reviewers highly recommending it for independent and assisted living.
• Improvements in the community and its COVID-free status have been noted, reflecting positively on the management and staff.
• The surrounding area is described as "amazingly gorgeous & historically rich," with the staff, especially Korey, being exceptionally friendly and treating residents like family.
• One reviewer highlighted the caring and loving environment in the memory care section, appreciating the allowance of pets and the sense of family created by the staff.
• The facility is described as offering amazing care and a stunning atmosphere, making it a place where residents enjoy living and families look forward to visiting.
• Summit at Venice received specific praise for the care provided to a family member.

Negative Feedback:

• One reviewer expressed frustration over the lack of communication following the passing of a loved one.
• There was a complaint about the facility being full, preventing a potential resident from moving in.
• A serious concern was raised about an incident involving unauthorized withdrawals from a resident's bank account, suggesting a breach of trust.
• Criticism was directed towards a former director/administrator for poor interpersonal skills and a negative attitude towards staff and residents.
• A recent review describes the facility as having deteriorated into a "dump," with complaints about cleanliness and overall atmosphere.