Vcu Health Childrens Services At Brook Road

Overall Impressions:

• Many reviewers praise the staff across various departments for their care, dedication, and ability to make patients feel like family.
• Specific mentions of excellent dental care, with Dr. Bortell and Dr. Williams receiving individual accolades for their work and approach with children.
• One review highlights a less satisfactory experience due to communication issues regarding dental care and the need for better coordination.
• The Children's Hospital Dental Department is highly regarded for its friendly staff, punctuality, and positive environment.
• Mental health facilities and VTCC receive positive feedback for their modern facilities, compassionate care, and understanding staff, though one review mentions a challenging experience with admission procedures.
• Some criticism is directed towards administrative aspects such as poor phone service and difficulties in scheduling or rescheduling appointments.
• Appreciation is shown for the modern facilities, cleanliness, and the overall effort of the staff to maintain a safe and welcoming environment.

Areas for Improvement:

• Communication and coordination within dental services need enhancement to prevent patient dissatisfaction.
• Improvements in phone service and administrative responsiveness are necessary to meet patient needs more effectively.
• Some experiences suggest a need for better handling of admissions in mental health care, particularly in emergency situations.