Valley Manor Rehabilitation And Healthcare Center

Summary of Reviews:

• Several reviews report extremely negative experiences, citing poor hygiene, lack of care, and inattentiveness from the staff. Issues include unclean facilities, failure to perform basic care tasks, and inadequate medical attention.
• Complaints of understaffing and unprofessional behavior among the staff were common, with reports of staff neglecting patient needs and failing to respond to calls for assistance.
• Some reviewers expressed concerns about the facility's infrastructure, mentioning a roof collapse in the physical therapy room and general disrepair.
• There were serious allegations of neglect leading to the deterioration of patients' health and even death, with families reporting a lack of communication and compassion from the administration.
• On a positive note, a few reviews praised the facility for its handling of COVID-19 vaccinations, the quality of rehabilitation services, and the attentiveness of certain staff members, including social workers and the rehabilitation team.
• One reviewer noted improvements over time, particularly praising the rehabilitation staff for their efforts, but still highlighted significant issues with weekend staffing and overall facility management.
• Another positive review mentioned satisfaction with the care provided to a family member in their final days, highlighting the attentiveness and kindness of the nursing and aide staff.
• A review from someone who worked at the facility for a short period described a positive experience with the staff and urged for mutual respect and cleanliness.

Overall, the majority of reviews paint a concerning picture of neglect, poor facility maintenance, and inadequate care, with a few positive exceptions related to specific aspects of care and staff performance.