University Living In Ann Arbor, Mi

The reviews for this senior living facility highlight a range of experiences, from highly positive to deeply concerning. Many reviewers praise the staff's politeness, dedication, and hard work, noting their ability to go above and beyond in meeting residents' needs. The facility is commended for its great amenities, including a workout room, outdoor walking areas, a garden, and multiple lounge rooms for socialization and activities like movie nights and bingo games.

Employees, including those in nursing and occupational therapy, express satisfaction with their work environment, citing unity among staff and a family-like atmosphere that extends to residents and their families. The facility's response to the COVID-19 pandemic, including implementing effective protocols to keep residents safe, has been particularly appreciated.

Residents and their families have shared positive experiences, mentioning the facility's modern accommodations, regular communication, and compassionate care, especially in assisted living and memory care quarters. The presence of pets, engaging activities, and attention to personal care are highlighted as aspects that contribute to a warm and friendly community.

However, some reviews raise serious concerns about the level of care and management. Issues such as inadequate personal care, slow response times to residents' needs, and a lack of empathy and communication from the administration are mentioned. One particularly distressing account involves a resident's hospitalization due to an incident at the facility, followed by a lack of follow-up or concern from the facility's staff. Complaints about overcharging and discrepancies between quoted and actual costs are also noted.

Overall, while many reviews reflect a positive and caring environment, there are significant concerns that potential residents and their families should consider. The facility is praised for its staff, amenities, and community atmosphere, but the criticisms regarding care quality and management practices suggest areas that need improvement.