University Crossing

Positive Experiences:

• Many reviewers highlighted the excellent care and therapy received, describing the facility as a "home away from home" with a clean and welcoming environment.
• Staff members, including therapists, nurses, and CNAs, were frequently praised for their compassion, professionalism, and dedication.
• Several families noted significant improvements in their loved ones' health and well-being due to the high-quality rehabilitation services.
• The meals and dietary services received positive mentions, with efforts made to accommodate specific dietary needs for better recovery.

Negative Experiences:

• Some reviews expressed disappointment with the level of care, citing issues such as poor communication, neglect, and unprofessional behavior from the staff.
• Concerns were raised about the facility's responsiveness to patients' needs, including timely medication administration and assistance with basic care.
• A few reviewers reported serious issues such as medication errors, lack of accountability for staff actions, and unfulfilled promises regarding post-discharge care.
• There were complaints about the facility prioritizing financial gain over patient care, with some mentioning a lack of supplies for proper patient care.

Mixed Experiences:

• While the physical therapy department received high praise for its effectiveness, other areas such as nursing care and weekend staffing were criticized for lacking compassion and adequate care.
• Communication issues between nurses, and between the facility and families, were a common concern, impacting the overall experience and satisfaction.

Overall, the reviews for Brooks Rehabilitation highlight a range of experiences, from highly positive to deeply concerning. Prospective patients and their families are encouraged to consider both the commendations and criticisms when making decisions about care.