Universal Health Care/Ramseur

Negative Reviews:

• Several reviews report severe neglect and inadequate care, including instances of malnourishment, dehydration, and lack of proper supervision leading to falls and injuries.
• Complaints about staff being rude, neglectful, and unresponsive to family inquiries. There are also reports of staff being more focused on their phones than patient care.
• Issues with the facility being understaffed, leading to overworked employees and inadequate resident care.
• Some reviews mention the facility's focus on profit over patient care, including denying necessary hospice care to extend Medicare billing.
• Reports of theft and loss of personal items belonging to residents.
• Accusations of the facility making it difficult to transfer residents to other facilities and of providing misleading positive reviews.

Positive Reviews:

• Several reviews praise the facility for its caring and dedicated staff, particularly mentioning the rehab department for making therapy engaging and effective.
• Positive remarks about the facility being a welcoming and family-like environment for residents, with staff members being friendly and helpful.
• Compliments on the facility's cleanliness, good food, and the overall positive experience provided to residents and their families.
• Some employees express satisfaction with working at the facility, highlighting improvements in management and teamwork.

Mixed Reviews:

• While some reviews highlight the facility's positive aspects, such as caring staff and a supportive environment, others strongly criticize the facility for neglect, poor management, and inadequate care.
• The disparity in reviews suggests experiences can vary significantly, with some families and staff members reporting positive outcomes and others reporting serious concerns.