Universal Health Care/King

Reviews of Universal in King offer a mixed perspective on the quality of care and management at the facility. Some reviewers express gratitude for the caring and kind staff, highlighting the patience and helpfulness of everyone from office personnel to nurses in dealing with their loved ones. Positive experiences also include effective rehabilitation services, with the therapy team and the Director of Nursing receiving special mentions for their professionalism and the family-like atmosphere they create.

However, there are significant concerns raised by other reviewers regarding the facility's management and staff responsiveness. Complaints include difficulties in contacting staff after certain hours, loss of personal items such as hearing aids, and instances of neglect and abuse. Some reviewers have observed residents not receiving timely assistance, including a distressing account of a resident vomiting without prompt aid and another of a resident being ignored when seeking help to find his room. These accounts raise serious questions about staffing levels and the quality of care provided.

Additionally, there are criticisms of the facility's administration, with allegations of neglect in resident care, such as inadequate personal hygiene maintenance and unaddressed health care needs. Some reviewers have gone as far as to accuse the facility of contributing to the deterioration of their loved ones' health due to overmedication and lack of proper monitoring.

On the employment side, one review from a former employee presents a negative view of the management and professional environment, suggesting a lack of confidentiality and professionalism in handling staff concerns and advocating for patient care.

Despite these criticisms, there are also reviews that commend the facility for its cleanliness, reasonable prices, and the friendliness and knowledgeability of the staff. The therapy services, in particular, are repeatedly praised for their effectiveness and the personal attention given to patients.

In summary, while there are heartfelt endorsements of the care provided by certain staff members and the therapy team, there are also serious allegations of neglect and mismanagement that potential residents and their families should consider. The facility appears to have both strong supporters and detractors, indicating a need for prospective clients to carefully evaluate the care environment at Universal in King.