Universal Health Care/Fuquay-Varina

Positive Feedback:

• One reviewer found the facility clean, attractive, and competent, noting that both staff and residents were friendly and helpful.
• Another reviewer praised the facility for helping their father recover significantly, highlighting the staff's efforts during a difficult time with COVID-19.

Areas for Improvement:

• Several reviewers expressed concerns about the lack of professionalism and care from the staff, including issues with medication management, personal hygiene, and responsiveness to resident needs.
• There were reports of neglect, such as residents not being bathed, receiving incorrect or partial medications, and being left in soiled clothes or without proper attire.
• Concerns were raised about the facility's cleanliness and maintenance, including instances of bedsores and infections.
• Communication issues were highlighted, with some suggesting that staff should wear name tags and be more proactive in engaging with families.
• Food quality and dietary needs not being met were also common complaints, particularly for residents with specific health conditions.
• Some reviewers reported personal belongings being lost or mishandled by the staff.

General Sentiment:

While there are instances of satisfaction with the care provided, a significant number of reviews raise serious concerns about the quality of care, staff professionalism, and overall management of the facility. Prospective residents and their families are advised to thoroughly research and consider these experiences when making decisions about care.