Universal Health Care And Rehabilitation Center

The reviews for Universal Healthcare And Rehabilitation Center Concord present a mixed picture of the facility. Many reviewers praise the team atmosphere, dedication to residents, and the efforts of the new administrative and management teams to improve care and the overall atmosphere. Staff members, including the social services director, admissions director, and central supply coordinator, express excitement about the positive changes and the focus on treating residents and staff like family.

Several reviews highlight the professional and friendly nature of the staff, the excellent medical care provided, and the facility's commitment to making residents feel valued. The efforts to improve the facility, including staffing updates and renovations, are also noted positively.

However, some reviews raise serious concerns about the level of care and management at the facility. Issues mentioned include severe understaffing, especially on weekends, leading to inadequate care for residents, such as delayed feeding times, cold food, and unattended medical needs. There are reports of neglect, including a resident's medical condition worsening due to lack of proper care, and complaints about the front desk's inefficiency and lack of communication. Some family members express dissatisfaction with the physical therapy and occupational therapy services, describing them as insufficient.

Despite these criticisms, there are testimonials from individuals who had positive rehabilitation experiences at the facility, praising the attentive and caring staff. The facility is described as having a friendly atmosphere, with staff members who are welcoming and committed to the well-being of the residents.

In summary, while there are numerous accounts of positive changes and dedicated care, there are also significant concerns about staffing levels, management, and the consistency of care provided. Prospective residents and their families may want to consider these reviews carefully and possibly visit the facility to assess its suitability for their needs.