UNC REX Rehabilitation and Nursing Care Center of Raleigh

Reviews of the senior living facility present a mixed picture, with experiences ranging from highly positive to deeply concerning.

• Some reviewers praised the facility for its professionalism, compassion, and excellent care, highlighting the attentiveness and kindness of nurses, aides, and other staff. Positive experiences were noted in both short-term and long-term care, with specific commendation for the physical and occupational therapy teams.
• Several reviews, however, raised serious concerns about the quality of care and management. Issues cited include unresponsive staff, inadequate staffing levels, poor hygiene practices, and a lack of proper medical oversight. Complaints of mistreatment, discrimination, and neglect were also mentioned, alongside concerns about the facility's environment, including noise from construction and staff activities.
• Communication and administrative issues were highlighted, with some families experiencing difficulties in arranging visits or obtaining accurate information about their loved ones' care. There were also allegations of falsified records and unhelpful social workers.
• Facility amenities such as food quality and room cleanliness received mixed reviews. While some found the accommodations satisfactory and appreciated the social activities and outdoor spaces, others criticized the food and noted slow response times from the nursing staff.

Overall, the reviews suggest a facility with notable strengths in certain areas, particularly in rehabilitation services, but also significant weaknesses that have impacted the well-being and satisfaction of some residents and their families.