Unc Rex Rehabilitation And Nursing Care Center Of Apex

Reviews of the senior living facility present a mixed picture, highlighting both positive and negative experiences. Some reviewers commend the facility for its cleanliness, effective management, and the quality of care provided by medical staff and therapists. Notably, individuals have shared stories of significant rehabilitation progress, attributing their improvement to the dedicated efforts of the therapy team.

However, several concerns have been raised regarding the facility's operations and patient care. Issues with food service have been noted, with meals reportedly being delivered cold due to kitchen updates and logistical challenges. Staffing levels have also been criticized, with the ratio of CNAs to residents deemed insufficient for providing adequate care, particularly during meal times.

Communication and administrative practices have come under scrutiny as well. Instances of perceived rudeness and lack of responsiveness from social workers and admissions personnel have been reported, alongside allegations of the facility selectively admitting patients based on financial considerations. This has led to frustration among families seeking care for their loved ones, with some accusing the facility of prioritizing profit over patient welfare.

Moreover, concerns about the quality of nursing care, frequency of patient falls, and inadequate attention to personal hygiene and skin care have been voiced. The facility's approach to rehabilitation and patient engagement has also been questioned, with some reviewers suggesting a lack of encouragement for patients to participate in activities beyond their PT sessions.

Despite these criticisms, some reviewers have had positive experiences, praising the facility for living up to its reputation and providing excellent care. The facility's cleanliness, management, and the efforts of its staff to address issues and accommodate patient needs have been highlighted as strengths.

In summary, while the facility has received accolades for certain aspects of its care and operations, it also faces significant challenges in areas such as patient care, administrative practices, and communication. Prospective residents and their families may wish to consider these factors when making decisions about rehabilitation and long-term care.