Twinsburg

Maplewood has received numerous positive reviews for its attentive and caring staff, excellent facilities, and high-quality care for both assisted living and memory care residents. Many reviewers, including professionals in the senior care industry and family members of residents, have praised Maplewood for its clean, home-like environment, exceptional food, and engaging activities. The staff, including the Director of Nursing, administrators, nurses, aides, and activity coordinators, have been highlighted for their professionalism, compassion, and dedication to residents' well-being.

Several reviews mention the rigorous training program for staff, especially for those working with Memory Care residents, ensuring they are well-equipped to meet unique needs. The community's efforts to keep residents active, engaged, and happy have been well-received, with many noting the positive atmosphere and the smiles on residents' faces.

Maplewood's responsiveness to family concerns and their ability to adapt to challenges, such as those posed by COVID-19, have also been commended. Families appreciate the staff's willingness to find solutions to individual needs, including dietary preferences and physical therapy. The collaboration between Maplewood and external healthcare providers like Caretenders Home Health has been noted as beneficial for providing comprehensive care and avoiding unnecessary hospital visits.

However, there were a few criticisms regarding the cost, with some finding the facility too expensive and expressing concerns about the level of care relative to the price. Additionally, there were isolated reports of management issues and a lack of adequate communication and support from the management team.

Overall, Maplewood at Twinsburg is highly recommended by many for its beautiful setting, caring staff, and the quality of care provided to residents. It is described as a comforting and loving environment for seniors, making it a top choice for those seeking assisted living or memory care services.