Twin Pines Health Care Center

Positive Reviews:

• Many reviewers praise the facility for its cleanliness and the quality of care provided by the staff.
• Several reviews highlight the facility's ability to cater to special diets and picky eaters, with one noting their family member loves the food.
• The staff is described as deeply caring, with a good staff/resident ratio, and the facility itself is noted for being in excellent condition.
• Some family members have had positive experiences with the admission process, describing it as welcoming and efficient.
• Several reviewers recommend Twin Pines for both short-term rehab and long-term care, citing the beautiful facility and caring employees.

Negative Reviews:

• There are complaints about the staff being rude and neglectful, with reports of calls for assistance being ignored.
• Some reviewers report a bad odor throughout the facility and describe the food as deplorable.
• Concerns are raised about the health and safety practices, including unlocked medication fridges and improper handling of ice chests.
• There are reports of residents being restrained at night in reclining chairs, raising concerns about illegal restraint and abuse.
• One reviewer describes a particularly distressing experience where a patient was fed contrary to instructions before a procedure, leading to discomfort and indignity.

Mixed Reviews:

• While some reviewers find the staff pleasant and helpful, others describe them as rude and unresponsive.
• The quality of food receives mixed reviews, with some finding it acceptable and others describing it as nasty and unhealthy.
• Opinions on the facility's cleanliness and odor vary, with some praising its tidiness and others noting a persistent bad smell.