Twelve Oaks

Negative Reviews:

• One review strongly criticizes the night shift manager for unprofessional behavior and disrespect towards staff and visitors.
• Another review mentions a staff member's inappropriate behavior towards a resident, with no significant action taken by the management.
• Service quality is questioned by a reviewer, mentioning unattended and poorly treated patients, along with complaints about the food quality.

Positive Reviews:

• Several reviews praise the facility for its excellent care, particularly for veterans and those in the memory unit, highlighting the staff's kindness and professionalism.
• The facility is described as beautiful, clean, and welcoming, with a variety of activities and quality meals provided for the residents.
• Long-term staff commitment and a family-like atmosphere are frequently mentioned, with many reviewers noting the personal attention and care their loved ones receive.
• Security measures and the level of independence allowed for residents, especially in the memory care unit, are appreciated by family members.
• Community engagement through activities and the overall environment is highlighted as a positive aspect, making residents feel at home.

Mixed Feedback:

• While there are a few negative reviews concerning staff behavior and patient care, the majority of feedback is overwhelmingly positive, emphasizing the caring nature of the staff and the quality of the facility.