Troy Manor

Negative Reviews:

• One review criticizes the care provided to their mother, suggesting the facility should be shut down due to incompetence and fear for their mother's safety.
• Another review mentions a rough first impression due to being hung up on.
• Several reviews describe the facility as having poor cleanliness, with a strong smell of urine, and criticize the staff for being rude, unhelpful, and poorly trained.
• Concerns about illegal practices, such as unqualified staff handling too many patients and improper use of medical equipment, were raised.
• One reviewer, who worked at the facility, reported witnessing neglect and unsafe practices, leading to their resignation.
• Another review mentions a relative's poor experience, including issues with physical therapy, financial practices, and overall care leading to a recommendation to close the facility.
• A distressing account of a family not being informed about their brother's deteriorating health until it was too late was shared.

Positive Reviews:

• A review praises the facility for its cleanliness, caring staff, and tasty food, expressing satisfaction with their decision to move their father there.
• Another review shares a positive experience regarding their father's care, stating the facility was good and took great care of him.
• One review highlights the exceptional care, love, and attention given to a resident, complimenting the food and the hardworking staff.
• An employee of 19 years shares their enjoyment of working at the facility and providing care for the residents.
• A long-term employee defends the facility, acknowledging human errors but suggesting that negative reviews often come from frustrated former employees.

Mixed Reviews:

• An agent for ShiftKey, who worked as a CNA at the facility, shared their negative experience with the environment and staff but acknowledged meeting a few genuine employees.