Trinity Hills Of Knoxville

Positive Reviews:

• The current director has emphasized safety, health, and pride in the Holston Hills and East Knoxville area for over a year.
• Residents enjoy independence, social activities, and chapel services. Families appreciate the open-door policy for discussing concerns.
• Many reviews highlight the excellent care, compassion, and dignity provided by the staff. The community is well-managed, clean, and offers a variety of activities.
• One family noted the exceptional care their father received, emphasizing the effort and communication from the staff, and the overall sense of home and love experienced.
• Another family found it to be the perfect place for their mother-in-law, who enjoyed meals with other residents, daily activities, and religious services.

Negative Reviews:

• Some reviews express dissatisfaction with staffing levels, particularly during nights and weekends, and report a high turnover among staff.
• Families have reported false promises regarding the level of care and assistance provided, leading to concerns about the safety and well-being of their loved ones.
• There are accounts of residents not receiving the necessary assistance and experiencing falls, with one family feeling misled about the facility's ability to accommodate declining health.

Conclusion:

While many families have had positive experiences at Trinity Hills, praising the staff's care and the community's environment, others have raised serious concerns about staffing and the fulfillment of promised care levels. Prospective residents and their families are encouraged to thoroughly investigate and consider these varied experiences.