Tri-Cities Retirement Inn

Positive Reviews:

• Tri Cities Retirement Inn offers a comprehensive range of services including Independent Living, assisted living, and memory care, all under one roof. The staff is praised for their fantastic service and impressive longevity.
• Residents express satisfaction with their living conditions, mentioning the kindness of the med aides, enjoyable activities, good meals, and the sense of community and friendship among residents.
• The facility is described as clean, with friendly and helpful staff, and residents appreciate the privacy and freedom they are afforded. The maintenance and kitchen staff are also commended for their responsiveness and openness to suggestions.
• Some reviews highlight the excellent care provided to their family members, noting quick and caring responses to incidents and overall great care.

Negative Reviews:

• One review criticizes the memory care service for not providing personalized care as promised, leading to neglect in basic hygiene and medication management, ultimately resulting in the resident's emotional distress.
• Communication issues are mentioned, with inconsistencies in information provided by staff and a lack of coordination.
• Concerns about the management creating a toxic work environment, high staff turnover, and disrespectful treatment towards employees.
• Allegations of staff abusing residents' basic human rights, including going through personal belongings without consent.
• Complaints about the facility's cleanliness, smell, and living conditions, with one review suggesting state inspection is needed.
• Concerns over the value for money, mentioning shared rooms at a high cost, inadequate food quality and portion sizes, and poor communication with families.

Mixed Reviews:

• While many residents and their families have had positive experiences, praising the staff and the community, others have raised serious concerns about care quality, management, and operational practices.