Trevista Concord

Reviews of TreVista senior living community offer a mixed perspective, highlighting both commendations and criticisms. Positive feedback praises the professional and caring staff, including maintenance teams and directors, for their responsiveness and dedication. The recent remodel and investment in the facility have been well-received, creating a beautiful environment for residents and staff alike. Special events and thoughtful gestures, such as Christmas Eve dinners, are appreciated, adding a touch of class to the community. The memory care unit receives specific commendation for its professionalism and caring approach.

However, there are significant concerns raised by some reviewers. Issues with the handling of memory care patients, including the timely administration of medication and appropriate responses to agitation, have been noted. Criticisms also extend to the management, with claims of neglect, abuse, and a lack of accountability. High staff turnover, unprofessional behavior from the director, and dissatisfaction with the quality of food are additional points of contention.

Despite these criticisms, many families express gratitude for the care their loved ones receive, highlighting the kindness, professionalism, and supportive nature of the community. The cleanliness, organization, and safety of the facility are also commended, alongside the quality of care in the memory unit. The leadership and staff are described as competent, hardworking, and friendly, contributing to a trustworthy and caring environment.

In summary, while TreVista has areas that require attention and improvement, particularly in memory care and management practices, many residents and their families have had positive experiences, valuing the community for its caring staff, clean and safe environment, and the overall quality of care provided.