Trellis Chino

The reviews for the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns. Here are the summarized points:

• Several reviewers praised the facility for its cleanliness, private rooms, friendly staff, and effective physical therapy.
• Positive experiences include patients feeling well cared for, spoiled, and making significant recovery progress. The facility was described as beautiful, modern, and well-staffed, with some patients experiencing exceptional care and attention.
• However, numerous reviews raised significant issues, including understaffing leading to delayed responses to patient calls, inadequate medical care, missed medical appointments, and unfulfilled doctor's orders. Concerns about the quality of food, especially for patients with specific dietary needs like diabetes, were also mentioned.
• Some reviewers reported neglectful treatment, such as patients being left in wet diapers, not receiving pain medication on time, and inadequate wound care. There were also complaints about the facility's handling of patient visits and communication with family members, including unreturned calls and restricted visitation.
• One review mentioned a patient being discharged inappropriately, highlighting a lack of care in transitioning patients back to their homes.
• There were also complaints about the facility's administration and certain staff members, including issues with professionalism and the handling of patient and family communications.

In summary, while some have had positive experiences with the care and facilities provided, there are significant concerns about patient care, staff responsiveness, and administrative communication that potential residents and their families should consider.