Tranquility Care

Positive Feedback Highlights:

• The owner and administrator are highly praised for treating residents and employees like family, going above and beyond in their roles.
• Staff members are described as kind, professional, and attentive to the needs of residents, ensuring a high level of care and support.
• The facility has reportedly improved significantly over the years, with mentions of it being a clean, welcoming, and safe environment for residents.
• Several reviewers commend the facility for its response and dedication during the Covid-19 pandemic, appreciating the hard work of the staff and the measures taken to keep the community safe.
• Employees and visitors express satisfaction with the management and the overall atmosphere of the facility, recommending it to others for the care of their loved ones.

Critical Feedback Highlights:

• Some reviews express dissatisfaction with the management's communication style, describing it as confrontational, unprofessional, and lacking in compassion.
• Concerns were raised about the quality of care and living conditions, with one reviewer questioning the adequacy of the facility for human habitation and alleging neglect.
• There are complaints about the administrator's responsiveness and decision-making, particularly regarding family visitation and resident mobility.

Overall Sentiment:

While many reviews highlight the compassionate care, professional staff, and positive changes at the facility, there are significant concerns regarding management's communication and specific instances of care quality. Prospective residents and their families may want to consider both the positive feedback and the criticisms in their decision-making process.