Townsend Park Health And Rehabilitation

Reviews of the senior living facility present a mixed picture, with some highlighting positive aspects while others express serious concerns.

• Several reviews praise the facility for its beautiful new building, large private rooms, lovely landscape, and attentive staff. The care provided by the management, PT & OT, and nursing staff is described as great and compassionate, with special recognition given to certain staff members for their hard work.
• One reviewer appreciates the facility for its cleanliness, up-to-date amenities, and the sense of family and care their mother has experienced over the past 4 years.
• Another positive review mentions the thorough, caring, loving, and attentive staff, highlighting good communication with the family and a professional approach.
• However, several reviews raise significant concerns about the facility, including unacceptable levels of cleanliness, care, and communication. There are reports of neglect, with residents experiencing falls, lack of timely assistance, and inadequate attention to dietary needs.
• Some reviewers express dissatisfaction with the weekend care, the attitude of the staff towards residents and visitors, and restrictions on visitation times. There are alarming accounts of residents being mistreated, medication mismanagement, and theft.
• Tragically, one review links the neglect at the facility to the deterioration of a resident's health, ultimately leading to their passing.

In summary, while some find the facility and its staff to be caring and professional, others have had deeply troubling experiences, suggesting a need for thorough investigation and improvement in care standards.