Touchmark At Fairway Village

Carrie T

June 2, 2022

My mom is at the Touchmark at Fairway Village. Touchmark is a huge corporation, and likely uses a uniform contract. Do not sign the forced arbitration clause when signing the contract. Forced arbitration favors the corporations who hire them. It usually costs hundreds of dollars per hour plus fees. They have you sign your rights away when signing the contact to delay the process and void the time period in which you can file a lawsuit. They don't duly inform you of arbitration terms, so read carefully. Another evil corporation that preys on the vulnerable, and uses stall tactics and a contract to act with legal impunity. Touchmark makes little and glaringly big mistakes that have truly shocking consequences. Do not come here if you need medication, as they lose it without telling you. They lost four of my mom's medications for a long period of time, without saying anything, while being paid for medication management. Six medications should have been refilled, her heart medication was expired, and they did not refill it. If anything bad happens when you don't have your medication, good luck. Ironically, generally nice, pleasant atmosphere. Flawed corporate policies, or simply piss poor follow through. Understaffed. My mom waits 30 minutes when she pushes the emergency button. One time they made an excuse for delay, and then never returned. Twice last week she waited for an hour. A little like living with "big brother" watching you. Condescending attitude. Touchmark treats some residents like children. The older and more vulnerable you are, the worse it gets. Exorbitant prices. $412/mo. for medication given twice a day. Touchmark's sales team quoted 1 care point $103 for medication management, which is incorrect. Touchmark uses personal, sensitive information against you. Touchmark uses a lot of cya without a real apology for obvious mistakes, negligence and incompetence. They like to have residents' families solve their problems for them, all the while they are still getting paid a premium price for shoddy, downright mediocre service. This is the place to go if you have an ex-husband or ex-wife you want influencing and affecting your careteam, and the way the care team treats you. They take advantage of residents' vulnerabilities in order to achieve their means of over-priced mediocre care. Beware. They spike the care costs for any gels or creams to over $1,000+ a month. Ask your doctor before coming here for a moratorium on any alternative medication formats. They insist on holding and distributing your pain pills. An aesthetically pleasing environment in which to experience exponential price increases in your most vulnerable years. Akin to a 5 star hotel with thorns in the bed, sends you to the hospital, that made you sign a waiver of liability and 50% forced gratuity. Corporate greed is king here.