Totally Kids Rehabilitation Hospital - D/P Snf

Reviews of the facility present a mixed picture, with some families and staff members expressing deep appreciation for the care and support provided, while others raise serious concerns about neglect, unprofessional behavior, and poor communication.

• Several reviewers praised the facility for becoming like a second family, highlighting the compassionate and caring nature of the staff, and noting significant progress and recovery in their children.
• Positive experiences also include detailed accounts of how staff members went above and beyond to make both children and their families feel comfortable and supported, including celebrating birthdays and milestones.
• On the other hand, numerous reviews criticized the facility for neglect, with reports of children being left to cry without comfort, lack of warmth and basic care, and instances where medical needs were allegedly not adequately addressed.
• Communication issues were a common theme among the negative reviews, with families struggling to get updates on their children, facing unresponsive case management, and encountering staff who were described as rude and unprofessional.
• Some reviewers, including former employees, accused the facility of having a culture of unprofessionalism and neglect, suggesting that personal connections among staff might interfere with accountability and the quality of care.
• However, several employees and former employees shared very positive experiences, emphasizing the loving and supportive environment for both patients and staff, and the opportunity to make a meaningful difference in children's lives.

In summary, while there are heartfelt endorsements of the facility's impact on children and their families, there are also significant concerns that potential clients might want to consider and investigate further.