TIRR Memorial Hermann

Positive Experiences:

• Many patients have had life-changing rehabilitation experiences, with significant improvements in mobility and independence.
• Staff, including PTs, OTs, speech therapists, physiologists, nurses, and doctors, are frequently praised for their expertise, compassion, and dedication.
• Several reviews highlight the comprehensive care and personalized treatment plans that cater to the specific needs of patients.
• Activities and programs, such as transfer classes to local attractions and special events with celebrities, are fondly remembered and appreciated for adding value to the rehabilitation experience.
• Patients feel supported and not alone in their recovery journey, with a sense of community and encouragement from staff.

Negative Experiences:

• Some reviews express concerns about the nursing staff and patient care assistants, mentioning instances of neglect, unprofessional behavior, and lack of compassion.
• There are complaints about the admissions department being unhelpful and providing generic, rushed responses.
• A few reviewers have had issues with case management, including unauthorized actions and perceived rudeness.
• One review mentions a medical malpractice concern related to a patient fall and delayed response from the staff.
• The facility's technology and infrastructure are considered outdated by some, affecting their overall perception of the quality of care.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff and the rehabilitation process, there are notable concerns about specific aspects of care, particularly related to nursing staff and administrative processes.
• The experiences shared highlight the importance of both clinical expertise and compassionate, professional patient care in the rehabilitation journey.