Timberwood Court

Positive Reviews:

• Employees, including caregivers and med techs, are praised for treating residents with care and respect.
• Front staff, including management, are welcoming and make visitors feel comfortable.
• Some reviewers are impressed with the professionalism and informative nature of the staff.
• Several reviewers note the warm reception and smiling staff, highlighting the community's friendly atmosphere.
• Friends and family of residents appreciate the patient and warm treatment towards residents, especially those who easily get upset.
• The relaxed atmosphere is credited with bringing peace and safety to residents.
• Some reviewers commend the facility for its helpfulness from the admittance process and ongoing care, noting improvements in their loved ones' conditions.

Negative Reviews:

• Some reviews criticize the facility for poor care, including neglecting residents' basic needs and medication management.
• Complaints about staff being frequently unavailable, particularly for discussing residents' care and medication.
• High staff turnover and management issues are mentioned, with some suggesting a lack of proper training for staff.
• One reviewer describes a distressing experience with their loved one's belongings being misplaced and a lack of communication from the staff.
• Concerns about privacy and dignity of residents, with an instance of changing residents in view of open windows.
• Financial grievances are expressed, including being charged a non-refundable deposit and additional fees despite poor service.

Mixed Feedback:

While some reviews highlight the caring and professional nature of the staff and the positive environment for residents, others express significant concerns about the quality of care, staff behavior, and management practices. Financial and privacy issues are also points of contention for some reviewers.