TimberView Crossing Assisted Living

Summary of Reviews:

• There are mixed reviews about the quality of care and management at various facilities. Some reviewers reported serious concerns about resident treatment and safety, including theft and inappropriate behavior by staff.
• TimberView Crossing received praise for its caring staff and management, especially in comparison to other facilities. It was described as an answered prayer for one family, providing a comfortable and friendly environment.
• Several reviews mentioned staffing issues, including being short-staffed, which affected the quality of care and responsiveness to residents' needs.
• The cleanliness and maintenance of the facilities generally received positive comments, with descriptions of comfortable living spaces and well-kept exteriors.
• Food quality was a common complaint among residents and visitors, with some describing it as atrocious or lacking in fresh, healthy options.
• Activities and social engagement opportunities were limited, particularly due to COVID-19 restrictions, but some facilities were noted for trying to maintain resident engagement through available means.
• Several reviewers highlighted the positive impact of the care received on their loved ones, noting improvements in their conditions and praising the staff for their expert care and concern.
• Visitors had mixed experiences with staff engagement, with some noting that staff could be more welcoming to infrequent visitors or those visiting for the first time.
• Overall, some facilities were recommended for their clean environment, genuine staff, and well-organized operations, while others were advised against due to concerns over resident treatment and management issues.