Thousand Oaks Royale

Positive Reviews:

• Many reviewers have praised the care and attention their loved ones received at various assisted living facilities, highlighting the staff's dedication to making residents feel comfortable and at home.
• Facilities like Royal Oaks and Thousand Oaks Royale were commended for their caring staff, pleasant environment, and the ability to make transitions smooth for new residents.
• Activities and social events, although limited due to COVID-19, were mentioned as important aspects of making the residents feel happy and engaged.
• The physical environment of some facilities, including spacious rooms and communal areas for crafts, socializing, and entertainment, received positive feedback.
• Some reviewers specifically appreciated the hands-on management and ownership, noting that their concerns were addressed promptly and effectively.

Negative Reviews:

• One review expressed serious concerns about the level of care, citing a lack of timely medical treatment that led to a resident's death.
• There were complaints about management changes leading to perceived declines in the quality of care, food, and overall service.
• Financial concerns were also raised, with one reviewer mentioning a significant rent increase over a two-year period.

General Observations:

• Most reviews reflect a high level of satisfaction with the care provided at these facilities, emphasizing the importance of a supportive and engaging environment for the well-being of the residents.
• However, the negative experiences shared highlight the need for prospective residents and their families to thoroughly evaluate the care and management of any assisted living facility.