The Woods Of Caledonia

Negative Reviews:

• Several reviews describe the facility as unprofessional, with poor customer service, and a high turnover of staff.
• Complaints about the facility being understaffed, especially on weekends, leading to inadequate care for residents.
• Reports of staff being on their phones, using foul language, and not wearing required masks.
• Concerns about the management's lack of response to staff concerns and the overall chaotic environment.
• Some reviews mention specific incidents of neglect, such as residents not being changed or receiving their medication on time.

Positive Reviews:

• A few reviews praise the facility for its cleanliness, well-maintained setting, and caring staff.
• Positive remarks about the staff being welcoming and making residents feel like family.
• Some employees express satisfaction with their jobs, mentioning a sense of family among staff and a commitment to resident care.
• Family members of residents appreciate the care and attention their loved ones receive, noting improvements and a positive environment under new management.
• Special events like a Mother's Day luncheon are highlighted as examples of the facility's efforts to create a community.

Mixed Feedback:

• While there are reports of a negative work environment and poor resident care, some reviews suggest that recent changes in management have led to improvements.
• The facility's environment and staff attitudes seem to vary greatly between reviews, indicating inconsistency in resident and employee experiences.