The Woodmark At Uptown

The Woodmark has received a mix of reviews from residents, their families, and former employees. Some highlight the facility as a blessing, noting the attentive and kind caregivers, clean environment, and active community life that has significantly improved their loved ones' happiness and engagement. Positive remarks also extend to the diverse and interesting activities available, the quality of food, and the overall caring attitude of the staff across various departments.

However, there are critical voices as well, pointing out issues such as mismanagement, particularly in scheduling and patient care, leading to high staff turnover and underpayment. Concerns have been raised about the adequacy of care, especially for residents with specific health conditions like Lewy Body Dementia, where the facility reportedly struggled to provide the necessary support. Some reviews describe the care as inadequate, with instances of neglect and unprofessional behavior from the staff. Additionally, there are complaints about the facility's focus on financial gains over resident care, citing experiences of being charged extra fees and feeling misled about the level of care provided.

Despite these criticisms, many reviews express gratitude towards the staff for their dedication and the positive impact on their loved ones' lives. The facility is described as clean, attractive, and professional, with a special mention of the dining experience being comparable to a five-star restaurant. The Woodmark at Uptown is praised for its commitment to resident health and happiness, with a team that is described as caring and helpful.

In summary, while The Woodmark has been a source of comfort and joy for many families, it faces challenges related to staff management and transparency about the level of care it can provide, which has led to dissatisfaction among some residents and their families.