The Woodlands Retirement Community

Positive Reviews:

• Family-owned, creating a warm and welcoming atmosphere.
• Residents describe the community as rewarding, with a plethora of activities, amenities, and delicious food options.
• Staff is noted for being polite, helpful, and addressing residents by name, enhancing the community feel.
• High praise for the care and attention to safety during the pandemic, with a "5 Star" rating from a family member.
• Facilities are described as immaculate and well-maintained, akin to the Ritz Carlton, with extensive activities and events for residents.
• Move-in process is smooth, with apartments freshly painted and carpeted to residents' preferences, and minor issues addressed promptly.
• Nursing staff is commended for their care, and the community is appreciated for its elegant facility and attentive management.
• Residents and their families express happiness and satisfaction with the community, noting the delicious food and welcoming atmosphere.

Negative Reviews:

• Management and human resources described as incompetent, apathetic, and unprofessional.
• Issues with hiring practices, including discrimination and lack of communication post-interview.
• Lack of a formal training program for new employees, leading to disorganization and dissatisfaction among staff.
• Previous employee had a negative experience with the accounts payable department, highlighting poor treatment and attitude.

Mixed Reviews:

• While many reviews highlight the excellent care, facilities, and community atmosphere, there are significant concerns regarding management practices, employee treatment, and specific instances of unprofessional behavior.