The Woodlands Nursing and Rehabilitation Center

Reviews of the senior living facility present a mixed picture, with some expressing satisfaction and others detailing negative experiences.

• Several reviewers praised the care and attention provided by the staff, mentioning that the CNA’s, nursing staff, and therapy team were very nice and caring. Specific staff members were highlighted for their dedication to patient welfare.
• Positive comments also included the cleanliness of the facility, the quality of the rooms, and the overall care provided, with some families expressing gratitude for the excellent service their loved ones received.
• However, numerous reviews raised serious concerns about the facility, including instances of neglect such as leaving residents in their own urine, inadequate response to dietary needs, and issues with medication management. Some reviewers reported that their loved ones received the wrong meals or were not fed at all, and there were complaints about the lack of basic amenities like condiments and proper hygiene in communal areas.
• Communication issues were frequently mentioned, with families struggling to get information or assistance from the staff. There were reports of unreturned calls, lack of information about patient care plans, and difficulties in arranging visits.
• Several reviewers expressed concerns about the facility's management and the professionalism of the staff, describing some as rude or unresponsive. There were also complaints about the facility's condition and maintenance.
• Despite the criticisms, some families had very positive experiences, highlighting the compassionate care their loved ones received and the facility's efforts to go above and beyond in providing comfort and support.

In summary, while there are accounts of excellent care and dedicated staff, there are also significant concerns about neglect, poor management, and lack of communication. Prospective residents and their families may want to consider these reviews carefully.