The Woodlands

Positive Reviews:

• Great service, excellent care, and exceptionally clean environment. Residents, including grandmothers and grandfathers, express satisfaction and happiness.
• Staff are described as devoted, warm, loving, friendly, caring, understanding, and family-oriented, creating a great overall environment.
• Significant positive changes noted under current administration at The Woodlands, including happy residents, outstanding CNAs, fun activities, and beautiful renovations.
• Visitors and family members note that their loved ones are content, well-cared for, and enjoy the facility and its staff.

Negative Reviews:

• One review mentions severe issues including financial exploitation, bed bugs, poor treatment of residents, inadequate food and activities, and structural problems.
• Concerns raised about the quality of administration, with reports of inadequate knowledge, poor management, and residents needing to assist with tasks.
• Observations from a food delivery person highlighted distressing conditions, including residents asleep in their food, lack of staff presence, and an overall sad atmosphere.
• General dissatisfaction with the facility's management and conditions, described as a total mess and the worst place to work or live.

Mixed Feedback:

While many reviews highlight the caring and dedicated staff, as well as the positive changes and cleanliness of the facilities, there are serious concerns about management, resident treatment, and overall conditions in some areas. Prospective residents and their families should consider both the positive experiences and the issues raised when making a decision.