The Woodlands

The Woodlands at Hillcrest receives a mix of positive feedback and some areas for improvement from residents, their families, and staff. Many reviews highlight the community's inviting atmosphere, cleanliness, and the caring nature of the staff. Residents enjoy spacious apartments, a variety of activities, and delicious meals. Families appreciate the attentive care their loved ones receive and the effort made to keep them engaged and comfortable, especially during the challenging times of the Covid-19 pandemic.

Staff members, both current and former, commend the community for its supportive environment and the rewarding experience of working with residents. However, some staff reviews mention concerns about being overworked, communication issues between departments, and the need for more staff to meet the growing demands of the community. Despite these challenges, the overall sentiment remains positive, with many staff expressing pride in their work and the difference they make in residents' lives.

On the other hand, a few reviews express dissatisfaction with certain aspects of management and the quality of care. These reviews suggest areas where the community could improve, such as enhancing communication and ensuring all staff members uphold the high standards of respect and professionalism expected in such a setting.

Overall, The Woodlands at Hillcrest is praised for its beautiful facility, engaging activities, quality food, and the compassionate care provided by its staff. While there are areas for improvement, particularly in staff workload and communication, the community is highly recommended by many for those seeking assisted living or memory care services.