The Winfield at Middletown

Positive Reviews:

• Staff across various roles are described as friendly, responsive, and welcoming, making the facility a trusted place for patient referrals.
• Residents are treated first class by a professional team, with the community highly recommended by reviewers.
• Several reviewers highlight the caring and respectful nature of the staff, appreciating the good care their loved ones receive.
• The facilities are described as beautiful, and the staff as top-notch, with a particular emphasis on the positive impact of a change in management.
• One reviewer, with extensive experience in the Senior Living Industry, praises the genuine care for residents, attributing it to effective leadership.
• Activities and amenities, including daily activities, dining options, and renovated spaces, contribute to a homey and comfortable environment for residents.

Negative Reviews:

• One detailed review criticizes the memory care unit for issues such as poor hygiene, medication errors, and unaddressed injuries, advising against placing loved ones in the facility.
• Another reviewer expresses dissatisfaction with the employment practices, citing a lack of communication and scheduling.
• Some criticisms include the older state of the facility, occasional staffing and housekeeping issues, and the quality of food, except for breakfast.

Mixed Reviews:

• While some facilities and aspects of care are praised, challenges such as staffing, housekeeping, and the physical state of the building are noted.
• The quality of staff interaction and care is generally viewed positively, though some experiences with management and professional conduct received mixed feedback.