The Windsor Of Venice

The Windsor of Venice has received a mix of reviews from residents and their families. Many highlight the positive aspects of living there, including:

• Engaging activities and a busy schedule that keeps residents active and involved.
• Responsive, flexible, and caring staff who are attentive to both residents and their families.
• Efforts to keep residents safe and well-tended, especially during the pandemic, with creative activities within strict protocols.
• Welcoming atmosphere with friendly administration and workers, making visitors feel at home.
• Beautiful, sunny apartments and common areas that are well-maintained and cheerful.
• Special attention to personal touches in every room and holiday decorations that reflect the festive spirit.
• Good food with alternatives offered for those with specific preferences or dietary needs.
• Recent management changes that have brought a renewed sense of kindness, concern, fun, and liveliness.

However, some reviews express concerns and dissatisfaction, including:

• Issues with care for residents who require more assistance, including those who cannot walk or need overnight care.
• Complaints about the food being uneven in taste and quality.
• Concerns about staff turnover, training, and responsiveness to resident needs.
• Reports of poor care in the memory care unit, with complaints about neglectful staff, unprofessional management, and inadequate facilities.

Overall, while many reviews praise the community and the care provided, there are significant concerns raised by some families, particularly regarding the level of care and management responsiveness.