The Willow

Reviews of The Willow senior living community present a mixed picture, with many praising its caring environment, supportive staff, and range of activities, while others raise concerns about management and the level of care.

• Several reviewers highlight the community's dedication to providing a loving and supportive environment for seniors, emphasizing the independence offered to residents with the help of a strong staff.
• The welcoming atmosphere, scenic views, and active lifestyle, including varied activities and family night gatherings, are frequently mentioned as positive aspects.
• Concerns have been raised about a decrease in the number of residents and a significant turnover in staff, leading to questions about the current level of care compared to previous years.
• Criticism is directed towards the management, with some reviewers suggesting a focus on profit over care and expressing dissatisfaction with the treatment of both residents and staff.
• Despite these concerns, many reviews describe The Willow as a clean, friendly, and comfortable place with excellent meals, activities, and care, making it a recommended choice for assisted living.
• Employees and family members of residents have shared their positive experiences, noting the community's family-like environment, the personal attention given to residents, and the passion and dedication of the staff.
• However, some urge caution, advising potential residents and their families to consider other options due to perceived issues with management and care quality.

In summary, while The Willow receives a lot of praise for its environment, staff, and activities, there are significant concerns about management practices and the overall quality of care, suggesting that experiences may vary.