The William - Memory Care Cottage A

Positive Reviews:

• Many residents and their families have praised the staff at The William for being professional, friendly, kind, and attentive to their needs.
• Residents feel comfortable and safe, appreciating the pet-friendly policy, daily activities, chef-prepared meals, and the overall sense of community.
• The quality of life for residents has reportedly improved, with better health, more social interaction, and high praise for the food and care team.
• During a historic winter weather event, The William maintained power and water, ensuring residents continued receiving care and services without interruption, providing families with peace of mind.
• Staff is described as caring, polite, and professional, with a focus on resident well-being and cleanliness.

Negative Reviews:

• Some reviews criticize the management and staff turnover, claiming that it affects the quality of care and trust in the facility.
• There are complaints about the facility being understaffed, leading to safety concerns such as gun violence, car thefts, and unauthorized access to the property.
• Issues with food quality, portion sizes, and variety have been mentioned, alongside concerns about the handling of financial agreements and insurance payments by management.
• One review highlighted a lack of proper planning and care for residents' health and safety, particularly during a heatwave when the AC units were out of service.
• There are allegations of harassment and inappropriate behavior by management, with claims that such issues are not adequately addressed by the corporate office.

Mixed Reviews:

• While some employees and residents express satisfaction with their experience at The William, citing a great working environment and resident care, others have had significantly less favorable experiences, pointing to management issues and a lack of professional conduct.